Complaints

Step 1

Tell FaloCash first

Contact us and tell us what went wrong, what you would like us to do, and your ID or loan number if you have one. Keep a copy of anything you send.

• Emailsupport@falocash.co.za
• Phone+27657993571

Step 2

What happens next

• We confirm that we have received your complaint.
• We look into it, and may ask you for more information.
• We tell you our answer in writing, and what we will do about it.

Step 3

Still not happy?

If we have not resolved your complaint, you may take it to:

• The Credit Ombud

  For credit information disputes.

  • ombud@creditombud.org.za
  • 0861 662 837
  • www.creditombud.org.za (opens a new tab)

• The National Credit Regulator (NCR)

  • complaints@ncr.org.za
  • Call centre 0860 627 627 · Reception 011 554 2700
  • www.ncr.org.za (opens a new tab)

Faloman Cash Loans (Pty) Ltd is a registered credit provider, NCRCP18791.